RE: Using Human Factors in Designing Forms for Paper or Electronic Documentation
I am a strong believer in using the right form. The right form should be easy to understand and to complete. At our physical therapy center, we depend heavily on forms. There are forms for our patients, staff, and students.
One thing that really irks me is the use of copies of forms. With each re-copy, the form becomes harder to read. And there are misalignments. Since personal computers and quality printers are a big part of offices and centers, it is easy to print the necessary forms.
I agree with you that “play a very important role in every business process within an organization.”
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